Personalized employee support in the channels people already use

Clous turns Slack and Microsoft Teams into guided employee support surfaces, with policies, workflows, and context stitched together behind the scenes.

Built for teams running employee experience at scale

Designed for high-volume support without losing the human feel

Employee experience is not a ticket queue. It is a support product with context, tone, routing, and follow-through.

Slack and Teams as support surfaces

Context-aware answers grounded in company policy

Escalations and approvals with clear ownership

Reusable flows for onboarding, leave, policy, and mobility

Core capabilities

Everything needed to deliver personalized support at scale.

Channel-native support

Serve answers and actions inside Slack and Teams.

Guided workflows

Move from question to action without bouncing between tools.

Safe escalation

Route sensitive cases to HRBPs or People Ops with full context.

What teams get

Faster support for employees, less repetitive work for People teams.

Lower support load

Deflect repetitive requests and keep humans focused on nuanced cases.

Higher confidence

Deliver consistent policy-aware support in every channel.

Better channel adoption

Meet employees where they already ask for help.

How it rolls out

Start with one employee support motion, then expand.

01

Choose a support flow

Start with onboarding, benefits, leave, or policy Q&A.

02

Connect the channel

Launch in Slack or Teams with permissions and routing in place.

03

Train and expand

Add more flows and more teams once the first motion is working.

Ready to modernize employee support?

See how Clous makes employee experience operational, personalized, and channel-native.