Channel-native support
Employees ask questions right where they already work, in Slack or Microsoft Teams.
Personalized employee experiences
Deliver 24/7 support in Slack and Microsoft Teams, adapt each experience over time, and reduce repetitive employee-support work while keeping humans in control of sensitive cases.
Built for teams running employee experience at scale
See it in action
Guided workflows
Common requests trigger a structured workflow instead of an open-ended back-and-forth.
AI-decided escalation
Cases that need a human are routed automatically, with full context attached.
Inbox
Data
Skills
Work
Upskilling workflow
Coverage
82%
Open gaps
14
Plans
39
Recommended path
1Map role needs
2Match adjacent skills
3Assign learning actions
Support that adapts over time
Clous learns from every interaction, connects policies and workflows behind the scenes, and brings an HR team member into the loop when the AI decides human judgment is needed.
24/7 answers and guided actions in Slack and Microsoft Teams
Context-aware responses grounded in policies, workflows, and employee history
AI-led escalation when a request needs HR judgment or approval
Personalized flows for onboarding, leave coordination, mobility, and growth
Experiences that adapt to your people
Build personalized experiences for candidates and employees that improve as Clous learns their needs, context, and preferences.
Deliver value to employees proactively. Do not wait for them to ask for help. Get ahead of the needs of your people.
Personalize experiences at scale
Reduce repetitive support work so HR can spend more time on the moments that need a human.
Adapt to career preferences
People change, and so do their preferences. Adapt each experience based on feedback, context, and behavior over time.
How it fits into your workflow
Core capabilities
Everything needed to deliver personalized support at scale.
01
Channel-native support
Serve answers and actions inside Slack and Microsoft Teams.
02
Guided workflows
Move from question to action without bouncing between tools.
What teams get
Faster support for employees, less repetitive work for People teams.
Less repetitive support work
Deflect common questions while keeping humans focused on nuanced cases.
Higher confidence
Deliver consistent context-aware support in every channel.
Better channel adoption
Meet employees where they already ask for help.
How it rolls out
Start with one employee support motion, then expand.
01
Choose a support flow
Start with onboarding, leave coordination, mobility, or manager follow-up.
02
Connect the channel
Launch in Slack or Microsoft Teams with permissions and routing in place.
03
Adapt and expand
Use feedback and interaction history to improve answers, personalize flows, and add more teams.
Ready to modernize employee support?
See how Clous makes employee experience operational, personalized, and channel-native.