Channel-native support
Employees ask questions right where they already work, in Slack or Microsoft Teams.
Personalized employee experiences
Deliver 24/7 support in Slack and Microsoft Teams, adapt each experience over time, and reduce repetitive employee-support work while keeping humans in control of sensitive cases.
Built for teams running employee experience at scale
See it in action
Guided workflows
Common requests trigger a structured workflow instead of an open-ended back-and-forth.
Governed escalation
Cases that need a human follow the configured escalation path with the permitted context attached.
Inbox
Data
Skills
Work
Upskilling workflow
Coverage
82%
Open gaps
14
Plans
39
Recommended path
1Map role needs
2Match adjacent skills
3Assign learning actions
Support that adapts over time
Clous learns from interactions, connects approved policies and workflows, and uses enforced controls to bring the right People stakeholder into sensitive cases.
24/7 answers and guided actions in Slack and Microsoft Teams
Context-aware responses grounded in policies, workflows, and employee history
Configured escalation when a request needs People judgment or approval
Personalized flows for onboarding, mobility, growth, and HRIS-supported leave coordination
Experiences that adapt to your people
Build personalized experiences for candidates and employees that improve as Clous learns their needs, context, and preferences.
Surface employee needs before they become avoidable problems
Clous can identify relevant signals and nudge the People team; accountable people decide what action to take.
Personalize experiences at scale
Reduce repetitive support work so People teams can spend more time on the moments that need a human.
Adapt to career preferences
People change, and so do their preferences. Adapt each experience based on feedback, context, and behavior over time.
How it fits into your workflow
Core capabilities
Everything needed to deliver personalized support at scale.
Channel-native support
Serve answers and actions inside Slack and Microsoft Teams.
Guided workflows
Move from question to action without bouncing between tools.
Governed escalation
Route sensitive or ambiguous cases to the right HRBP or People Ops owner with permitted context.
What teams get
Faster support for employees, less repetitive work for People teams.
Less repetitive support work
Handle common questions while keeping humans focused on nuanced or sensitive cases.
Higher confidence
Deliver consistent context-aware support in every channel.
Better channel adoption
Meet employees where they already ask for help.
How it rolls out
Start with one employee support motion, then expand.
01
Choose a support flow
Start with onboarding, leave coordination, mobility, or manager follow-up.
02
Connect the channel
Launch in Slack or Microsoft Teams with permissions and routing in place.
03
Adapt and expand
Use feedback and interaction history to improve answers, personalize flows, and add more teams.
Ready to modernize employee support?
See how Clous makes employee experience operational, personalized, and channel-native.