Privacy Policy



Introduction



This Privacy Policy explains how Clous Technology, SL (along with our affiliates, “Clous,” “we,” “us,” or “our”) handles your Personal Information when you use our website, applications, or services (collectively, the “Services”).

This policy does not apply to data processed on behalf of customers using our commercial offerings, such as APIs. Such data is governed by contracts between us and those customers.

To learn more about how we use training data to improve our language models, please refer to this [Help Center article].

Information We Collect

Personal Information You Provide



We collect the following types of information when you interact with our Services:

  • Account Information: Name, contact details, account credentials, payment details, and transaction history.
  • User Content: Input, uploaded files, or feedback shared via the Services.
  • Communication Information: Messages and contact details shared when communicating with us.
  • Social Media Information: Information shared via interactions on platforms like Instagram, Facebook, LinkedIn, or Twitter.

Automatically Collected Information



We also collect data automatically when you use our Services:

  • Log Data: Includes IP address, browser type, time and date of access, and interaction details.
  • Usage Data: Information about features accessed, actions taken, and usage patterns.
  • Device Data: Device name, operating system, browser details, and unique identifiers.
  • Cookies: We use cookies to enhance functionality and user experience. Learn more about managing cookies at [All About Cookies].

How We Use Your Information



We use your information to:

  • Operate, maintain, and improve our Services.
  • Communicate with you regarding our Services, updates, or events.
  • Conduct research and develop new programs or services.
  • Prevent fraud, ensure security, and comply with legal obligations.
  • Aggregate or anonymize data for analysis and insights.


Note: Some data may be used to train our models to improve service quality. You can opt out of this by following the instructions in the Help Center.

Sharing Your Information



We may disclose your information in specific situations:

  • Service Providers: To vendors supporting operations like hosting, analytics, and customer service.
  • Business Transfers: During mergers, acquisitions, or similar events.
  • Legal Obligations: When required by law or to protect our rights and safety.
  • Affiliates: To entities under common control with Clous.
  • Enterprise Administrators: For professional or enterprise accounts managed by organizations.

Your Rights



Depending on your location, you may have the following rights:

  • Access, update, or delete your personal data.
  • Limit or object to how we process your data.
  • Request data portability.
  • Withdraw consent for data use.
  • File complaints with local data protection authorities.


To exercise your rights, please email avillalba@clous.app. Verification of your identity may be required.

Children’s Privacy



Our Services are not intended for children under 13 years old. If we discover that we have collected personal data from a child under 13, we will delete it.

Security Measures



We employ industry-standard security measures to protect your information. However, no method of transmission or storage is entirely secure, so we recommend caution when sharing sensitive information online.

Data Retention



We retain your information only as long as necessary for:

  • Providing our Services.
  • Resolving disputes.
  • Ensuring security.
  • Meeting legal obligations.


Retention periods depend on the nature of the data and applicable laws.

International Users



By using our Services, you agree to the processing of your information in the United States or other countries where our affiliates and service providers operate.

Contact our Data Protection Officer at privacy@clous.app for specific concerns.

Updates to This Policy



We may revise this Privacy Policy periodically. Changes will be posted here, with notice provided where required by law.

Contact Us



If you have questions or concerns, please reach out to our support team at:

legal@clous.app.